Whenever you book any of our cleaning services you are obligated to make payment in full before or upon completion of the cleaning. In the event you wish to dispute the quality of our cleaning and you wish to make a claim on our money back guarantee you are required to fill in a short form. Should another cleaner prove to clean your carpets significantly better (easily noticeably based upon unbiased opinions known as third parties – not friends or acquaintances of you or use) you will be refunded the full amount or part thereof based on the finding you have a legitimate claim.
Should you put forth an illegitimate claim in the attempt to fraudulently claim, extract, remove or rob Steam Care Carpet Cleaning or any member and you are not successful you will be billed $110 plus GST for every or part there of per hour for any lost time we (any member of Steam Care Carpet Cleaning) have put in to settle the claim… The fee of $110 plus GST is per person, not including any legal fees. You will additionally be subject and liable to all and any legal fees.
You are obliged to and must make full payment to Steam Care Carpet Cleaning even if you wish to make a claim. As mentioned above, in the event you have a legitimate claim you will find Steam Care Carpet Cleaning will refund the money you invested or part thereof where necessary.
Cancellation of bookings:
If you have a booking that you need to cancel you must cancel within 48 hours (2 days) and re-book or you will be charged and liable for a minimum fee of $110 or the full price of the booking.
Please respect us at Steam Care Carpet Cleaning as much as you would want us to respect you. When we book aside time to clean your premises we may decline others who could have taken your time spot so please be sure of your times when making a booking.